WhatsApp messaging
Signed messaging workflows, conversation identification and safe routing.
CartPilot AI
AI-powered ecommerce customer support software.
Connect WhatsApp conversations to trusted Shopify product and order data, governed AI responses, human handoff and client-wise operational controls.
Commerce support on autopilot
Answer routine questions without losing human control.
Ground responses in trusted store knowledge, apply automation policies and route complex conversations to a team member with context.
Answer faster
Resolve common product and order enquiries.
Protect service quality
Use governed data, rules and escalation paths.
Operate multiple stores
Separate client access, usage and monitoring.
Core capabilities
AI support connected to real commerce context.
Cover the operating journey from platform setup and store onboarding through messaging, AI resolution, handoff, billing and audit.
Shopify knowledge
Products, orders and store policies used as trusted response context.
AI resolution
Policy-aware responses, restricted intents and automation controls.
Human handoff
Escalate conversations with customer and message context retained.
Client-wise operations
Store membership, roles, subscriptions, usage limits and connection state.
Monitoring and audit
Webhook failures, queue retries, integration health and security events.
Best suited for
Ecommerce teams with growing support demand.
Online stores
Answer product, order, delivery and return questions faster.
Commerce agencies
Operate separate client stores with governed access.
Support teams
Automate routine enquiries while preserving human escalation.
Implementation
Launch a controlled support pilot.
01
Governance
Define the store, response policy and escalation owners.
02
Secure setup
Configure authentication, roles and encrypted settings.
03
Connect channels
Authorize Shopify, WhatsApp and AI providers.
04
Pilot and improve
Monitor responses, handoffs, usage and service quality.
Questions
CartPilot AI FAQ.
Does AI answer without ecommerce data?
The workflow is designed to retrieve trusted products, orders and policies before preparing responses.
Can a customer be handed to a person?
Yes. Restricted or complex conversations can be routed to a human with context.
Can multiple client stores be separated?
Store membership and tenant-level access controls support separated client operations.
Practical guide
Read the guide →Use AI to improve ecommerce support.
Learn where conversational assistance helps, what information it needs and how to preserve customer trust.
Next step
Request a consultation →
Plan your first support pilot.
Discuss your store, WhatsApp account, response policy and priority use cases.